Shipping policy

DESILUNE — Shipping & Delivery Policy

Last updated: 25 September 2026

At DESILUNE, we aim to make delivery as simple and transparent as possible.

Complimentary Standard Delivery

DESILUNE currently offers complimentary standard delivery to supported destinations, including:

• France

• Germany

• Italy

• Spain

• Netherlands

• Belgium

• Austria

• Ireland

• Portugal

• Denmark

• Sweden

• Finland

• Romania

• United Kingdom

• Switzerland

• United States

• Canada

• Australia

There is no separate standard shipping charge at checkout for eligible orders to these destinations.

Shipping availability and any destination-specific restrictions will be displayed at checkout.

Estimated Delivery Time

Our current estimated standard delivery time is:

7–14 business days

• Europe: 7-14 business days

• United Kingdom: 7-14 business days

• United States: 7-15 business days

• Canada: 7-19 business days

• Australia: 7-14 business days

Business days exclude weekends and public holidays.

Delivery times are estimates and may occasionally be affected by customs processing, carrier delays, weather, local postal conditions, public holidays or other circumstances outside our reasonable control.

Where a more specific delivery estimate is displayed at checkout or provided in your order confirmation, that estimate applies to your order.

We do not describe estimated delivery dates as guaranteed unless expressly stated otherwise.

Order Processing & Dispatch

Once your order has been confirmed, it will be prepared for dispatch.

You will receive a shipping confirmation when your order has been dispatched and tracking information where tracking is available for the applicable service.

Please ensure that your email address is entered correctly when placing your order so that you can receive order and delivery updates.

International Fulfilment

DESILUNE works with international fulfilment and logistics partners.

Depending on the product, destination and stock allocation, an order may be dispatched from an international fulfilment location, including China, and may therefore cross an international border before reaching you.

The location from which an order is dispatched does not change the fact that your purchase is made from DESILUNE and that DESILUNE remains your point of contact for your order, delivery and after-sales support.

Customs, Duties & Taxes

Depending on the destination and applicable local rules, an international shipment may be subject to VAT, GST, customs duties, import taxes or other government charges.

Where such charges are collected by DESILUNE at checkout, they will be included in the amount shown to you.

Where charges cannot reasonably be calculated or collected in advance, additional charges may be imposed by the destination country's customs authority or carrier.

Where required by applicable consumer law, we will inform customers of applicable additional charges, or the possibility that such charges may arise, before purchase.

Complimentary shipping refers to the shipping charge and does not by itself mean that customs duties or import taxes are included, unless expressly stated at checkout.

Delivery Restrictions

Certain destinations may be subject to quantity or carrier restrictions.

In particular, some products or destinations may currently be limited to a certain quantity per order because of carrier or fulfilment restrictions.

Where a limit applies, the available quantity will be shown or enforced at checkout.

You may place a separate order where permitted.

Tracking

Where tracking is available, you will receive tracking details once the shipment has been dispatched.

Tracking information may take some time to update after the parcel has been handed to the carrier.

If your tracking has not updated for an unusually long period or your estimated delivery window has passed, please contact us at:

denise@desilune.com

Delivery Delays

Although most orders are expected to arrive within the estimated delivery window, delays can occasionally occur.

If we become aware of a material delay affecting your order, we will provide updated information where reasonably possible.

Where applicable law gives you the right to cancel an order because it has not been supplied within the agreed or legally required timeframe, nothing in this policy restricts that right.

If we determine that an order cannot be fulfilled, we will cancel the affected order and issue the appropriate refund.

Incorrect or Incomplete Delivery Address

Customers are responsible for providing a complete and accurate delivery address at checkout.

If you notice an error in your address, please contact us as soon as possible at:

denise@desilune.com

We will try to correct the address before dispatch, but changes cannot be guaranteed once an order has entered fulfilment or has been handed to the carrier.

Where an order is returned or additional delivery costs arise solely because an incorrect or incomplete address was supplied by the customer, additional shipping costs may apply where permitted by law.

Failed Delivery or Unclaimed Parcels

If the carrier attempts delivery unsuccessfully, the parcel may be held at a local collection point or returned to the sender.

Customers are responsible for monitoring available tracking information and collecting parcels within the carrier's applicable collection period.

If a parcel is returned to us or our fulfilment partner because it was not collected, please contact us so that we can determine the appropriate next step.

Any refund, redelivery or associated charge will be handled in accordance with applicable law and our Returns & Breakage Policy.

Lost Orders

If your order has not arrived within the expected delivery period, please contact:

denise@desilune.com

with your order number.

We will investigate the shipment with the relevant fulfilment and delivery partners.

If a parcel is confirmed as lost, DESILUNE will provide the appropriate remedy, which may include replacement or refund depending on the circumstances and applicable consumer law.

Damaged in Transit

If your glassware arrives broken or damaged, please refer to our Returns & Breakage Policy.

Please keep the damaged item, shipping box and protective packaging until your claim has been reviewed.

For safety reasons, broken glass should not be returned unless DESILUNE specifically asks you to do so.

Separate Parcels

In some circumstances, items from the same order may be dispatched separately.

If this occurs, you may receive more than one parcel or tracking number.

You will not be charged additional standard shipping solely because we dispatch an order in separate parcels.

Changes or Cancellations

If you wish to change or cancel an order, contact us as soon as possible at:

denise@desilune.com

Once fulfilment or dispatch has begun, we may not be able to modify or cancel the shipment.

This does not affect any cancellation, withdrawal or other consumer rights available under applicable law.

European Union Customers

For customers in the European Union, delivery arrangements, applicable restrictions, the total price and any known additional delivery charges must be provided before the order is placed.

Where no different delivery time has been agreed, EU consumer rules generally require delivery within 30 days.

If an agreed delivery time cannot be met, consumers may have statutory rights to request delivery within an additional reasonable period and, where the trader still fails to deliver, to terminate the contract and receive reimbursement.

Nothing in this policy limits those rights.

United Kingdom Customers

For UK customers, DESILUNE provides information about delivery arrangements, costs and estimated delivery times before purchase.

Unless a different period has been agreed with the customer, goods must generally be delivered within 30 days under applicable UK distance-selling rules.

Nothing in this policy restricts any mandatory rights available under UK consumer law.

United States Customers

For orders covered by United States law, DESILUNE will maintain a reasonable basis for any shipping timeframe represented to customers.

If we cannot ship an order within the represented timeframe, we will provide the notices, cancellation options and refunds required under applicable US law.

Canadian Customers

Delivery rights and online purchasing rules may differ between Canadian provinces and territories.

DESILUNE will provide clear information regarding shipping, delivery estimates and applicable charges and will respect mandatory federal, provincial and territorial consumer rights.

Where applicable local law provides greater protection than this policy, that law will apply.

Australian Customers

Orders offered directly by DESILUNE to Australian consumers remain subject to applicable Australian Consumer Law.

We aim to provide clear information regarding stock fulfilment, the likely timing of delivery and international dispatch before purchase.

If DESILUNE is unable to supply an order on time or within a reasonable period, we will provide an appropriate solution in accordance with applicable Australian Consumer Law.

Nothing in this Shipping Policy excludes or limits any consumer guarantee that cannot legally be excluded.

Contact

For any questions about shipping or delivery:

DESILUNE
Email: denise@desilune.com

Operated by: 
Registered address: